Refund policy

At Critter Comforts, we want you to be completely satisfied with your purchase. Here’s a quick summary of our refund policy:

• Eligibility: Unused, unopened items in their original packaging can be returned within 30 days of purchase.

• Refund Process: Contact us for a return authorization. Once received and inspected, refunds will be issued to your original payment method.

• Exclusions: Perishable items, opened products, and personalized items are non-refundable.

• Shipping Costs: Return shipping is the customer’s responsibility unless the return is due to an error on our part.

For more details, visit our website or email us at [email protected]. Thank you for trusting Critter Comforts!