Privacy policy

At Critter Comforts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us in any way. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
Account Information: Username, password, and preferences if you create an account with us.
Technical Information: IP address, browser type, device information, and browsing behavior when you visit our website.
Communication Data: Records of your interactions with us, including emails, phone calls, and messages.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.
To communicate with you about your purchases, account, or inquiries.
To improve our website, products, and services.
To send you promotional offers, newsletters, and updates (if you’ve opted in).
To comply with legal obligations and protect against fraud.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Service Providers: Trusted partners who assist us with payment processing, shipping, marketing, and website operations.
Legal Authorities: When required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications at any time.
Request a copy of the data we hold about you.
Withdraw consent for data processing (where applicable).

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or store information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please reach out to us:
📧 Email: [email protected]
📞 Phone: +1 (123) 456-7890
📍 Address: 123 Critter Lane, Petville, CA 98765

Thank you for trusting Critter Comforts with your personal information. We are committed to maintaining your privacy and providing a safe and enjoyable experience for all our customers.